AI Developer

Department Customer Success / Customer Support Data Science Location 100% Remote (Supporting CST preferred) Role Type Contract (through July 2026, with potential extension) About Our Client Our client is a leading global technology company focused on creating innovative solutions that empower small and medium-sized businesses to thrive. They operate across multiple regions, providing cutting-edge software products and services designed to streamline financial, operational, and customer engagement workflows. Guided by a mission to simplify business success, the company fosters a culture of innovation, collaboration, and customer-first thinking. Job Description This is an exciting opportunity to join a high-impact team that leverages AI and data science to transform the end-to-end customer experience. You will work across structured and unstructured data to build models that enhance product interactions, streamline support escalations, and capture the voice of the customer. As a full-stack AI Scientist, you will own the process from defining business problems to designing, developing, and deploying advanced AI/ML solutions in production. You will collaborate closely with data scientists, contractors, and cross-functional stakeholders to drive initiatives such as developing LLM-powered models, automating insights generation, and creating intelligent AI agents that improve both internal workflows and customer-facing outcomes. This role offers the chance to innovate with cutting-edge AI technologies while delivering measurable business impact. Duties and Responsibilities • Lead end-to-end development of AI/ML and GenAI solutions for customer success and support use cases. • Build NLP pipelines to analyze unstructured data (e.g., chat transcripts, surveys) and generate actionable insights. • Design and execute causal inference models, A/B testing, and statistical experiments to measure impact. • Develop and deploy LLM-based applications, agentic workflows, and RAG-enabled conversational AI tools. • Automate insights generation and create metrics frameworks for evaluating AI-native experiences. • Collaborate with cross-functional teams to translate business needs into scalable AI/ML systems. • Maintain production-ready AI solutions using AWS with CI/CD best practices. Required Experience/Skills • Minimum 3–4 years of post-Master’s experience in AI/ML or data science roles. • Strong proficiency in Python and SQL. • Expertise in advanced statistics, causal modeling, and experimentation. • Proven experience deploying models in AWS cloud environments. • Deep knowledge of NLP techniques and frameworks. • Ability to translate business problems into analytics solutions with measurable outcomes. Nice-to-Haves • Experience with LLM fine-tuning, transformers, and GenAI applications. • Familiarity with building AI agents for customer support and internal workflows. • Exposure to customer success or customer support analytics. • Background in automating insights generation processes. Education • Master’s degree in Computer Science, Data Science, Statistics, or a related field required. Pay & Benefits Summary • Competitive hourly rate (based on experience) • Flexible remote work environment • Opportunity to work on cutting-edge AI technologies • Potential for contract extension Keywords: AI Scientist | NLP | LLM | Machine Learning | AWS | Python | SQL | Customer Experience | Data Science | GenAI