AI Operations Specialist

Our mission is to open the door to the life-changing impact of education and help make education accessible for all. As a nimble growth stage start-up, we've emerged as the leading online education platform helping over 30 million learners and educators each month. Study.com has earned numerous awards and it has been recognized as one of the most transformational companies in EdTech, living up to our commitment to all learners: Breakthroughs Start Here. From students and educators in over 9,000 school districts that use Study.com, to working adults striving to complete their college degree or gain professional certifications, we empower them to reach their full potential. Our product is our impact! Across our college programs alone we have saved students over $200M in tuition and enabled tens of thousands to become nurses, teachers, accountants and more. Additionally, as part of our mission we've donated over $27 million across social impact programs to learners and educators. We are looking for an AI Operations Lead to oversee and optimize our AI operations. You will monitor performance across all AI use cases, identify improvement opportunities, and ensure our AI investments deliver maximum value. This role leads company-wide AI efforts, from deploying agents to delivering training, blending technical expertise with operational excellence. The ideal person will be creative with a data-driven mindset, comfortable experimenting with AI solutions, measuring productivity, and connecting AI initiatives with long-term business goals. This is a full-time contract position. You will be expected to work during Study.com's Pacific Time business hours Monday through Friday. Additionally, you will use your own computer and have reliable access to high-speed internet. What You'll Do: Identify and track inefficiencies across teams, automate workflows with AI-driven solutions to free up everyone's time and offload routine work. Manage our portfolio of domain-specialized AI agents and tools, treating each AI as a specialist with unique strengths for maximum accuracy and seamless workflow integrat Accelerate content creation, editing, and quality control using AI (e.g., Claude) to generate first drafts of articles, summarize research, or transform transcripts into outlines. Partner with engineering to embed an AI-first approach in the development lifecycle through code generation (e.g., Cursor, Claude), AI-based QA/testing, and context engineering for system alignment. Lead company-wide AI upskilling with workshops, tool training, and best-practice sharing to amplify insights and foster an AI-forward culture. Collaborate with data science and IT to build AI-driven tools like custom CRM assistants and automated dashboards using ChatGPT APIs and no-code platforms (e.g., Retool). What You'll Bring To The Role: Bachelor's degree in Business, Computer Science, Data/Information Systems, or relevant field and/or equivalent work experience. 3-5 years in operations, BI, or engineering roles, preferably in technology/SaaS, with demonstrable experience implementing automation or AI solutions. Hands-on experience with generative AI platformsand APIs (e.g., OpenAI's ChatGPT/GPT-4, Anthropic Claude, etc.). Strong understanding of different AI models' strengths and performance characteristics across various use cases with a passion for staying up to date on the latest AI trends and translating them into practical tools. Experience with performance monitoring, metrics analysis, and dashboard/report creation to track AI effectiveness and ROI. Breadth of knowledge and agility across business (content, engineering, marketing, ) with a mindset for linking problems to AI-powered solutions. Effective change leader and communicator, experienced in running workshops, coaching, and driving AI adoption. Basic programming/scriptingknowledge preferred (Python, JavaScript, etc.) to integrate systems, validate AI-generated code, and integrate APIs. The salary range for this position is $110,000 - $135,000 per year. Pay and is dependent upon factors including skills, work experience, business needs, and market demands. At Study.com, we know that strong communities are built on the power of our diversity, and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized, including: Inc. Best Place to Work Fortune Great Places to Work – Best Workplaces in the Bay Area Golden Bridge Awards – Gold Winner, Corporate Social Responsibility San Francisco Business Times & Silicon Valley Business Journal – Best Places to Work Study.com provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. In addition to federal law requirements. Study.com complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Additionally, qualified applicants with arrest and conviction records will be considered for the position in accordance with applicable state and local laws.