An Application Analyst (DMS APP) is required to provide technical expertise and support to a professional services firm, adept at troubleshooting and optimising software applications. Client Details The company is a prominent large organisation in the professional services sector. With a global presence and a stellar reputation, the firm is committed to providing first-rate services to its clients and fostering a supportive, collaborative work environment for its employees. Description • Provide second and third-line support for iManage, including administration, configuration, and issue resolution. • Monitor application performance and work with vendors and IT teams to troubleshoot and resolve issues. • Support document management processes, version control, metadata, and filing practices. • Ensure consistent delivery of BAU services, including patching, upgrades, system monitoring, and documentation. • Assist with iManage on boarding and off boarding processes for staff. • Liaise with business professionals to gather application feedback and translate needs into actionable system enhancements. • Act as a point of contact between business users and vendors for application issues or improvements • Collaborate on projects involving AI tools (e.g., document and process automation applications). • Assist in the evaluation and implementation of AI-powered applications. • Support the integration of AI features into existing systems, ensuring data integrity and user adoption. Profile The successful candidate will have: • On Premise DMS Experience essential. • Work 10 Desktop Client, previous versions an advantage. • Experience with 3rd Party Workspace Generation tools and an understanding on how the underlying data to drive these jobs is obtained. • Experience with 3rd Party Document Import Tools for scheduled document imports and custom imports e.g. To facilitate new client data or personnel on boarding. • iManage Control Centre configuration and administration. • Support and troubleshooting of iManage Client, Server, and 3rd Party toolsets, both remotely and in person. • Experience of performing in-place upgrades of iManage Server Components and 3rd Party toolsets. • iManage Work REST API knowledge • Ability to patch Microsoft Servers and bring services back on-line. • Understanding of Active Directory, Group Policy, and MS Entra ID. • Ability to write and optimise complex SQL queries and scripts. • Proficient in developing T-SQL (Transact-SQL) for data manipulation and reporting. • Experience with stored procedures, functions, and triggers. • Experience of iManage Cloud and migrating to iManage Cloud an advantage • Knowledge of database security best practices and user access controls. • Proficient in using SQL Server Management Studio (SSMS) and other tools for database troubleshooting. • Proficient in PowerShell scripting to automate complex administrative tasks and workflows and knowledge of executing scripts against REST APIs in a secure manner Job Offer Daily rate or FTC opportunity 12 Month Contract Hybrid 2 days a week in Birmingham Immediate start Apply now!