Job Title: AI Content Conversation Designer Location: 100% Remote Contract Duration: 18 months Contract Mode- W2 Only Job Description: We’re seeking a skilled AI Content Conversation Designer to craft intuitive, user-centered conversational experiences across chatbots, IVR systems, and other AI-powered interfaces. In this role, you’ll collaborate with cross-functional teams to design, test, and optimize conversation flows that align with brand voice, user needs, and accessibility standards. Key Responsibilities: • Design end-to-end conversation flows for chat, voice, and multimodal interfaces, including IVR systems. • Write clear, engaging conversational content that reflects the brand voice and enhances user experience. • Collaborate with product managers, engineers, and researchers to define and implement conversation strategies. • Use data, user research, and usability testing to iterate and improve conversational experiences. • Define intents, utterances, and response logic for AI/NLU systems. • Establish and maintain conversation design standards, documentation, and best practices. • Champion accessibility and inclusive language in all conversational content. Qualifications: • 4+ years of experience in conversation design or AI writing for conversational interfaces. • Strong portfolio showcasing work across chatbots, voice assistants, and multimodal platforms. • Proficiency in writing natural, human-like dialogue with excellent editing skills. • Solid understanding of AI principles, design thinking, and accessibility standards. • Experience with conversational AI platforms such as Dialogflow, Rasa, IBM Watson, or Voiceflow. • Familiarity with usability testing, user research, and iterative design processes. • Comfortable working in fast-paced, collaborative, and ambiguous environments.