AWS Connect Engineer III

Location: Addison, TX Description: Job Summary The Judge Group is seeking an experienced AWS Connect Engineer III for a critical contract-to-hire opportunity in Addison, TX. This role will be instrumental in leading the migration and expansion of a cloud-based contact center platform for a national healthcare provider. The ideal candidate will bring deep technical expertise in AWS Connect and related AWS services, along with strong leadership and collaboration skills. Key Responsibilities AWS Connect Architecture & Integration • Design and deploy scalable, secure, and highly available AWS Connect-based contact center solutions • Integrate AWS Connect with services such as Lambda, DynamoDB, API Gateway, S3, SNS, and SQS • Develop custom contact flows, IVRs, queues, and AI-driven routing to enhance customer experience Leadership & Collaboration • Lead cross-functional engineering teams and provide mentorship • Collaborate with business stakeholders, product managers, and UX teams to align technical solutions with business goals Agile Development & DevOps • Champion Agile methodologies including sprint planning, standups, and retrospectives • Automate infrastructure provisioning using Terraform and support CI/CD pipelines with tools like Jenkins, Docker, and Azure DevOps Enterprise Integration & Performance • Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications • Monitor and optimize AWS Connect performance using CloudWatch and real-time metrics Security & Compliance • Implement AWS security best practices and ensure compliance with PCI-DSS, GDPR, and other industry standards • Lead risk assessments and incident response planning Project Overview Phase I: Tenant Migration • Immediate priority: Lift-and-shift migration of a live AWS Connect platform from a partner-owned AWS tenant to the client's internal AWS environment • Recreate and validate all contact flows, permissions, integrations, and AWS resources to ensure seamless cutover Phase II: Internal Ownership Transition • Support knowledge transfer from external teams and document system behavior • Help build and scale an internal AWS Connect engineering team Phase III: Platform Expansion • Contribute to chatbot and IVR enhancements using natural language processing and AI/ML services • Support consolidation of legacy telephony systems into AWS Connect Required Qualifications • Proven experience architecting and deploying AWS Connect solutions • Strong knowledge of AWS services: Lambda, S3, DynamoDB, ECS, IAM, etc. • Hands-on development experience in Python, Node.js, C#, or Java • Experience with Terraform and DevOps tools (Jenkins, Docker, Azure DevOps, Kubernetes) • Familiarity with Agile/SCRUM methodologies Preferred Qualifications • AWS Cloud Certifications (strongly preferred) • Experience with VoIP, SIP, WebRTC, and other contact center technologies • Background in AI/ML integration for chatbots, speech analytics, and sentiment analysisAWS By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help. Contact: This job and many more are available through The Judge Group. Please apply with us today!