Business Analyst 1

Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung Summary: The main function is to maintain order management, order allocation and fulfillment, Back Order, communication with internal/external customers, and other responsibilities including not limited to ad hoc report, data analysis, projects involvement. The order management role will be reporting to GPCA CE order management. Job Responsibilities: • Receive and process customer orders through various channels • Verify order details, including product specifications, quantities, and delivery requirements • Ensure orders are entered into the system accurately and promptly • Track orders from placement to delivery, ensuring timely fulfillment. • Monitor order status and communicate updates to customers and internal teams. • Resolve any discrepancies or issues related to orders. • Address customer inquiries and concerns regarding orders, including changes, cancellations, or returns. • Provide clear and accurate information about order status, shipping times, and delivery options. • Build and maintain positive relationships with customers. • Coordinate with inventory and warehouse teams to ensure product availability. • Identify and address potential stockouts or delays that may impact order fulfillment. • Maintain accurate records of all orders, including order history, modifications, and customer communications. • Generate reports on order volume, processing times, and customer satisfaction metrics. • Analyze data to identify trends and areas for improvement. • Ensure compliance with company policies, procedures, and legal requirements related to order management. • Conduct regular audits to verify the accuracy of order processing and documentation. Education/Experience: • Bachelor's degree in business management, economics, finance, accounting or relevant field required • 0-2 years’ experience required. • Strong attention to detail and organizational skills. • Basic knowledge in order management systems and software a plus (e.g., ERP, CRM). • Excellent communication and interpersonal skills. • Eagerness to learn and grow in a professional environment. Skills: • Customer service, Problem-solving, Data analysis, Time management, Team collaboration Top Skills: 1. Order Management experience / 0-1 years 1. Data Analysis / 0-1 years 1. Customer communication experience / 0-1 years Additional Details: • Location: Santa Ana, CA • Duration: 12 Months • Pay Range • : $ 24- $27 • Weekly Schedule: 40 hours • Job Status: Non-Exempt • Application Deadline: 5/6/2026 This role is eligible for the following benefits: • Medical, dental & vision • Hospital plans • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA) • Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) • Company paid short and long-term disability • Health & Dependent Care Spending Accounts (HSA & DCFSA) • Employee Assistance Program • Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave Benefits are subject to change and may be subject to specific elections, plan, or program terms. Existing Vacancy: This posting is for an available position AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us. • We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.