Business Analyst

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service • An inherent passion for travel • Commitment to our customers and to our people • Commitment to social responsibility and our 5-year sustainability strategy ABOUT THE ROLE The Interim Business Analyst will play a key role in documenting and standardising finance processes as part of our global Finance Transformation programme. The focus will be on capturing existing service catalogues and processes, producing Standard Operating Procedures (SOPs), and creating clear workflow diagrams. This role is critical in enabling knowledge transfer, training, and the design of future-state operations. We expect this contract will be required for 3 - 6 months. RESPONSIBILITIES • Process Documentation & Workflow Design • Capture existing finance service catalogues in collaboration with local teams. • Map and document "as-is" processes for core finance functions (e.g. Accounts Payable, General Ledger). • Create accurate SOPs and workflow diagrams highlighting systems, controls, handoffs, and dependencies. • Stakeholder Engagement & Knowledge Capture • Facilitate workshops, interviews, and job-shadowing sessions to elicit deep process knowledge. • Translate complex processes into clear, user-friendly documentation suitable for varied audiences. • Maintain consistent engagement with stakeholders to validate and refine process artefacts. ROLE SUCCESS CRITERIA • % of agreed processes documented to standard. • Number of SOPs and workflow diagrams produced. • Accuracy and clarity of documentation based on user feedback. • Stakeholder satisfaction with support provided. • Timely delivery of assigned documentation and deliverables. Success in this role means having a comprehensive and accurate set of documented SOPs and workflows that reflect real-world processes and are easy to follow. Local teams feel supported and engaged, with training and communication materials helping ease the transition into the Finance Target Operating Model (TOM). Process inefficiencies and automation opportunities are clearly highlighted and shared with the transformation leadership. The Interim Business Analyst is recognised as a reliable, detail-oriented contributor who enables clarity, continuity, and operational readiness across transitioning finance teams. KEY INDIVIDUAL TRAITS • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures. • Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment. • Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value. YOUR EXPERIENCE AND EXPERTISE • Extensive experience in business analysis, finance operations, or shared services environments. • Strong understanding of core finance processes (Accounts Payable, General Ledger, etc.). • Proven track record of documenting end-to-end processes using tools like Microsoft Visio, Lucidchart, or similar. • Experience working with ERP systems (e.g. Oracle, SAP, Dynamics, Workday). • Excellent written and verbal communication skills. • Ability to work independently and manage multiple deliverables to tight timelines. • Degree in Finance, Accounting, Business, or a related field is desirable. • Professional certifications (e.g. CBAP, PMP, Lean Six Sigma) are desirable but not required. The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.