Vacancy NameBusiness Analyst - FTC 12 Months Vacancy NoVN574 Employment TypeFull-Time LocationYork Type of VacancyFixed Term Contract Job Description Overview Redcentric require a Business Analyst to join their internal Digital Transformation team. The Business Analyst will focus on driving growth, customer satisfaction and competitive advantage through discovery and implementation of a series of process optimisation and automation initiatives identified within the Communications division of the organisation. The Role This is a full-time, 12 months fixed-term contract. The role will form part of a wider Project Team and will involve working in conjunction with a dynamic group of Project Managers, Developers, Testers and wider business stakeholders to ensure successful delivery of initiatives. With a demonstrable background in supporting delivery of complex projects in an agile environment, at a high-level, the Business Analyst will be responsible for requirements engineering, as-is and to-be process mapping, user story development, gap analysis and stakeholder management. The successful candidate will be expected to utilise their experience to establish and lead on best practices, tools and processes needed to achieve key deliverables, including use of Lucid for wireframes and diagramming and Azure DevOps (ADO) for user story management. Key Responsibilities Duties will include, but are not restricted to the following: • Requirements elicitation • You will be responsible for defining, documenting and obtaining sign-off for accurate requirements to ensure programme deliverables meet the needs of the business. This will enable Redcentric to continue to be the trusted partner to all the customers we serve. • Initiate & plan • You will be responsible for preparing, leading and documenting the outputs of workshops with stakeholders business-wide, to ensure existing processes, data sources & schemas are understood, and the go-to defined requirements meet the needs of the business. You will work with the Programme Team to ensure the right stakeholders are in attendance to achieve required outcomes. • Delivery & escalation • You will work with Programme Team and key stakeholders to deliver programme requirements, including process flows, data schemas and dependency maps to an agreed schedule. You will ensure items meeting the escalation threshold are escalated using the appropriate escalation methods and communication plan so that impediments do not detract from on-time delivery. • Communication & reporting • You will ensure requirements are accurately assessed, documented, refined and communicated in a format relevant to stakeholders; with sign-off managed in a clear and timely manner. You will provide regular updates to the Programme Team and attend all necessary meetings to enable you to fulfil your role and ensure the programme meets the needs of the business. • Wellbeing • You will risk assess the workload of yourself and others. Identifying solutions and supporting colleagues in times of need. • Personal development & innovation • You will lead by example with driving or implementing new best practises; identifying current operational challenges and offering solutions. You will explore and challenge existing business processes to drive continual business improvement and deliver customer satisfaction. Person Specification The ideal candidate will demonstrate core competencies of a Business Analyst. They will have strong leadership and facilitation skills, be committed to unearthing the true needs of the business and will employ a myriad of analytical and critical thinking techniques to deliver solutions to business problems. They will ideally have the following skills, attributes and experience: • Minimum 3 Years Business Analyst experience, with prior knowledge and awareness of ERP, CRM and Finance Systems such as Microsoft Dynamics 365 • Must have experience of successfully defining and delivering requirements to support large & complex projects • Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally • Excellent attention to detail, accuracy, time management, organisational and problem-solving skills • Customer-focused • Professional, positive, confident and friendly • Highly self-motivated • Ability to work well under pressure within a fast-paced environment and prioritise tasks accordingly • Committed to delivering high quality work • Experience of using ADO, JIRA or similar tools to capture, refine and validate user stories to ensure business requirements are met They will also preferably have the following skills, attributes and experience: • Proven ability to manage demands of working across multiple projects or programmes simultaneously • Knowledge of agile and hybrid project methods • Experience of other collaboration and tracking tools such as Confluence