Business Analyst

Project Overview This is a Business Analyst role within a large, complex local government organization. The position is part of an Information Technology Department initiative to implement a large-scale software application for law enforcement. The Business Analyst will work closely with software developers, project managers, and vendor teams on a system implementation for the Sheriff's Office. Responsibilities include business analysis, documentation, and collaboration across stakeholders to support the execution of a vendor-based software package. Key Responsibilities General Duties • Work with stakeholders and vendors to understand business processes and define requirements. • Collaborate with cross-functional teams throughout the full software implementation lifecycle. • Assist with change management, impact assessments, and end-user support during system transitions. Specific Tasks • Develop as-is and to-be process diagrams and maintain traceability matrices. • Manage tasks using Agile or Waterfall methodologies. • Assist in preparing training materials and supporting user training. • Translate business needs into user stories and technical documentation. • Conduct workshops, interviews, and collaborative sessions to design solutions. • Coordinate testing activities, including planning, execution, and defect resolution. • Provide regular updates, status reports, and presentations to stakeholders. • Evaluate system performance post-implementation and propose improvements. • Identify and escalate business analysis risks and issues to ensure resolution. Required Experience and Skills • 7+ years of experience in business analysis, with a track record of delivering complex IT software projects in large organizations. • Experience managing end-to-end software implementations from requirements through support. • Strong collaboration skills with stakeholders from diverse professional backgrounds. • Hands-on experience with documentation such as diagrams, use cases, and requirement specifications. • Strong skills with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Project, Teams, SharePoint, and Azure DevOps. • Excellent analytical and problem-solving skills. • Strong communication and interpersonal abilities. Minimum Education and Certifications • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field. • Seven years of experience in business analysis, software implementation, and agile methodologies are required. • Equivalent work experience in software development, analysis, or implementation may substitute for a degree on a year-for-year basis. Work Environment • Work will be conducted in collaboration with internal departments, IT teams, and vendors. • May involve a hybrid environment with on-site requirements during key project phases. • Effective written and verbal communication with all stakeholders is essential.