Business Analyst III - CRM Solutions Role Summary We are currently seeking a Business Analyst III for a contract to hire position located in Atlanta, GA. This is a hands-on role, understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues. Primary Responsibilities • As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment. • Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor. • Develop comprehensive E2E test cases at the application and multi-application levels. • Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications. • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers. • Develop Business Requirements (BRQs), including process flows and use cases. • Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements. • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements. • Provide BA support for software testing and debugging plans to ensure requirements are met. • Provide status reporting for project progress, issues, dependencies and risks. • Proactively analyzes and documents solutions. • Identifies risks/pitfalls and articulates possible options. • Participates in business strategy & portfolio level discussions. • Knowledge of the business may be deep in one functional area with broad understanding of other functional areas. • Knowledge sharing and mentoring of lower level team members is customary. • Sphere of relationship and influence is within team, with key stakeholders & with senior management. • Meeting facilitation Qualifications Minimum • 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.). • Workflow management experience • CRM experience • Process Flow creation experience. • 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills. • Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements • Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads. • Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment). • Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented. • Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action. • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization. • Demonstrated problem solving ability.. • Demonstrated ability to multi-task, work under pressure, and think analytically. Preferred • BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus. • 5 years of experience in change management and methods & procedure documents • Knowledge and understanding of Company’s Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. • Process Modeling/Analysis • Training Facilitation • PM Skills; coordinating, tracking, monitoring projects • Sales Support experience, in a telecom business • Experience in creating test cases and user testing. • Experience in B2B service delivery process. • Experience in the telecommunications industry. • Experience with Agile methodologies. • Experience with Visio and/or iGrafx, SharePoint • Experience with JIRA.