Job Summary In this role you’ll lead requirement gathering within SBS, our National Accounts division. You will act as a liaison between technical teams and business stakeholders on system development and enhancements. You will conduct business process analysis and needs assessments, lead scope definition negotiations, elicit and document requirements, and review solution designs in effort to align technical solutions with business initiatives. Essential Duties and Responsibilities • Analyze existing systems and processes to identify inefficiencies or opportunities for improvement. • Assist business stakeholders with scoping, business case development and cost benefit analysis • Work independently to elicit, document and validate SBS system requirements, enhancements and updates. Deliver clear requirements that meet users’ needs and are technically feasible and in compliance with WM internal development standards and practices. • Lead requirements workshops or interviews with business stakeholders. • Create user stories and business requirements documents (BRD). • Collaborate with technical teams to translate business requirements into system solutions. • Participate in and provide analysis shaping scope, requirements, development estimates, and system designs. • Partner with all levels of IT including architects and developers on architecture, design and developing logical and physical data models. • Track traceability of detailed functional/technical specifications to requirements to ensure adequate requirements coverage by solution designs. • Act as key interface between business stakeholders and user community and the IT community. • Prepare reports, presentations and demos for stakeholders to review progress and solutions. • Assist the business in creation of strategic roadmaps, as well as driving the deliverables identified and on-going backlog grooming, including development of compelling business cases and ROI models. • Communicate changes and enhancements to developers, sponsors and business stakeholders. • Participate in the testing process, including reviewing test scenarios and assessing defect validity and severity. • Work with QE to validate releases match the requirements set for it. • Provide UAT support to business stakeholders. • Manage document repositories, maintain project documentation library. • Collaborate with project manager to • Review progress and evaluate result accuracy and efficiency. • Conduct basic financial modeling, project scoping and estimation, and project task planning • Display analytical thinking and problem solving abilities. Qualifications • Bachelor’s Degree (accredited) in Business Administration, Computer Information Systems, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 5-10 years of relevant work experience. • 8-10 years experience as a Business Analyst, Project Coordinator, or Project Manager. • Swimlane Diagramming / Process Modeling • Agile, BABOK, and Waterfall methodologies. • Requirement elicitation for core technology, system and internal applications projects. • Jira, Confluence • CCBA or CBAP certification • Salesforce • Basic SQL, Entity Relationship Diagrams, Data Mapping