We are currently looking for an experienced individual to support in day-to-day tooling and process operations, as well as Electronic Data Interchange (EDI) support. The IT Supply Chain is responsible for fulfilling all internal end-user IT needs. We build integrated, scalable, and robust processes and systems to manage the planning & inventory life cycle. Responsibilities • EDI Operation support: • Onboarding of new vendors to the internal EDI platform. • Migration of existing vendors from the legacy internal EDI platform to the new internal EDI platform. • Manage day-to-day communications with EDI vendors for Q&A and troubleshooting. • Monitor the EDI dashboard, adding incident tags, extracting data, and reporting for tooling health. Proactively flag risk to the core team. • Proactively identify EDI tooling issues in tasks and provide root cause analysis and prompt feedback for each instance. • Create and maintain tooling manuals (workflows, tagging, set up requirements, and troubleshooting guide). • Update tooling configuration and vendor profiles, system master data for team lead approval to support operation. • Provide Tier 1 on-call support for Supply Chain tooling issue triage and troubleshooting. • Escalate Tier 2 issues to respective teams and follow up for resolution. • Tooling and Process Improvement Support: • Value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems. • Monitor and report the status of enhancement implementation. • Assist with user acceptance testing (UAT), debugging, and provide status updates. • Create and maintain process/training documentation (update WIKI) • Assist with global process/tooling rollout. Minimum Experience • 5 years of experience in Supply Chain, desire to be in the area of Electronic Data Interchange (EDI). • System or Tooling Implementation experience. • Basic project management in system implementations, experience in user acceptance testing (UAT). • Data analysis skills using dashboards to analyze data and report to the business. • Advanced Documentation (i.e., Process flows creation, SOP documentation, training guides/manuals) • Problem-solving skills. • Experience working with cross-functional partners. Desired Experience • EDI Signal onboarding and maintenance. • Specifically EDI 850 (PO), 855 (POA), 856 (ASN), 860 (CO), and 810 (Invoice). • Vendor management. • Advances in process flow visualization tools like Lucid Chart or Visio, Google Sheets/Slides. • Experience creating and maintaining tooling manuals. • Global exposure. Benefits • 401(k). • Dental Insurance. • Health insurance. • Vision insurance. • We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people. • The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities • Participate in OP monthly team meetings, and participate in team-building efforts. • Contribute to OP technical discussions, peer reviews, etc. • Contribute content and collaborate via the OP-Wiki/Knowledge Base. • Provide status reports to OP Account Management as requested. About Us OP is a technology consulting and solutions company, offering advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields — including AI, cyber security, enterprise architecture, and beyond. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OP team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & education. An ideal OP team member is a technology leader with a proven track record of technical excellence and a strong focus on process and methodology.