Business Analyst – Product Enablement Operations

Title : Business Analyst, Product Enablement Operations, Trailhead & Communities Contract Duration: 4 months (10/01/2025 to 01/31/2026)with possibility for extension Pay Rate :$38- $40/hr on W2 Location: (EST OR CST) at Indianapolis, IN 46204 OR New York, NY 10036 OR Boston, MA 02116 OR Atlanta, GA 30326 (required to be onsite as needed for internal enablement training and events taking place. This will likely be once per month. The majority of the work can be completed remotely). Will help support in the local hub when needed. Job Specification Business Analyst, Product Enablement Operations. This role is critical for supporting the operational excellence of Product Enablement programs. The focus of this role is on developing and implementing strategy that helps to demonstrate the measurable impact of enablement programs. Responsibilities: The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics. The BA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, as is and to be process documentation, agnostic of a specific technical solution. The BA reviews technical solutions for compliance to business process and objectives. The BA coordinates end to end UAT cycle. The BA develops organizational change management framework; communication, training, and post implementation support. The BA also writes business level (feature group/functional success metrics) Note : This role will be apart of an 11 person Operations and Comms team within the Trailhead Product Enablement team and this person is responsible for analytics and reporting for multiple teams and stakeholders. Core Responsibilities ● Program measurement & reporting: Work with program owners to design and implement solutions to track and measure impact of product enablement programs. Work with analytics specialists to interpret and share results. ● Business Reviews: Manage monthly and quarterly. ● Survey design and analysis: Manage quarterly survey design, business review preparation implementation and analysis to track product confidence as a key measure of enablement impact ● Process management: Work with functional leaders to design and implement operating processes that are data driven, supporting decision making and strategy. Required Experience & Skills ● 1-2 years previous Salesforce experience and familiarity with operating rhythms, or 2-3 years elsewhere in an operations role. ● 1-2 years experience in enablement, sales or marketing operations roles, business analyst, data analyst, project management or consulting roles. ● Strong understanding of Salesforce data and metadata architecture (querying/extraction for analysts). ● Strong communication and presentation skills at both business and technical levels. ● Experience managing multiple priorities and setting expectations. ● Experience working cross functionally with business, technical and operations teams ● Proven analytical and problem-solving capabilities using data analytics and statistical analysis. Technical Knowledge Required ● Proficiency with Snowflake. ● Proficiency in Excel/Google Sheets. ● Tableau proficiency and experience with data visualization. ● Experience with sales, enablement or marketing data definitions, metrics, and calculations (Salesforce/SaaS context). ● Familiarity with relevant data sources: CRM, Astro Course Tracker, sales operations data. ● Knowledge of Salesforce core products. ● Experience with Gen AI tools in a business context Required Qualifications ● Bachelor's degree in Business Administration, Business Management, or related field Cross-Functional Collaboration ● Coordinate with peers in the Trailhead and Field Readiness organization as the operations function that supports the business. ● Work with Product Enablement leaders and program owners, Marketing Operations, Product Marketing, Field Readiness, Enablement Operations and Local Enablement Business Partners as part of day to day role. An overview of a day : • This individual will sign-on to Slack at 8am ET to begin their day responding to messages and verifying their calendar of appointments. • They will ensure to prioritize and schedule their time to complete tasks assigned by the manager in an efficient and communicative manner. • There will be several meetings each day for this individual to align with stakeholders like certain program owners to help design and implement solutions to track and measure impact for specific product enablement trainings. • This person may be asked to build surveys for these programs, as well as analyze the survey results and track product confidence. • This person will also be responsible for managing the monthly business review by preparing specific data to represent the overall impact of the organization. The role requires an 8-hour work day with flexibility for breaks/lunches but must be able to start work at 8am ET. Must have skills: • 1-2 years of previous Salesforce experience and familiarity of operating rhythms, or 2-3 years elsewhere in an operations role familiarity • 1-2 years of experience as business analyst, data analyst or project manager • Communication and Presentation Skills Teachable skills: Understanding Salesforce data Experience with sales, enablement or marketing data definitions Familiarity with relevant data sources; CRM, Astro's Course Tracker, Tableau, GUS