Digital/ Web Business Analyst My client in the Insurance industry are looking for a Digital/ Web Business Analyst with UAT skills, to join their Digital & Customer Experience team, to help improve their technology design and analysis, bridging the gap between the customers and the technical teams. My client require a candidate with excellent communication and proven analytics and test skills as well as a technical understanding of end-to-end website product delivery and a focus on user experience (both authors and end users). Key Skills • Business and technical systems analysis, gap analysis and requirements documentation (with a focus on expressing requirements and user needs within the agile framework) • Strong understanding of the digital product development process, ranging from requirements and idea inception through to development and execution • Understanding of the needs of an international B2B and B2C customer base • Experienced working with Agile methodology • Able to manage a variety of projects, stakeholders and evolving scope and prioritise appropriately • Good relationship management skills to satisfy a wide range of stakeholders and outstanding communication skills • Self-motivated with a highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities • Ability to move seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy • The ability to translate complex business ideas and processes into clear, user-led requirements/ stories • User testing methods and analysis to ensure systems are fit for purpose and behaving as expected • Working with lo-fidelity prototypes for the purpose of conveying and testing ideas • Strong analytical and problem solving abilities as well as excellent attention to detail and foresight • Ability to determine implications and make recommendations based on a range of factors e.g. commercial, risk, customer experience – justified by data • A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals Desirable skills: • Knowledge of programming languages like SQL and system integration solutions • Ability to design and maintain efficient customer support and feedback channels • Ensuring optimal system functionality via integrated diagnostics and analytics • Knowledge of data security and encryption • Knowledge of relevant licensing and industry compliance regulations inc GDP • User Centred design and problem solving approach and methodologies (user journey experience desirable) • Experience identifying Minimal Viable Product requirement for prioritisation Please apply