Cloud Engineer II

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Position: Cloud Engineer II Location: Raleigh, NC, 27603 Duration: 6 Months Job Type: Contract Work Type: Hybrid Job Description • At RapidScale, exceptional technology is powered by extraordinary people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. • With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, RapidScale helps companies turn technology into their most significant competitive advantage. • As part of the client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience. What You'll Do • Maintain multiple customer environments. • Update and Manage ticket backlog based on internal policies. • Crisis Management - Identify and escalate any high-priority issues to the next level. • Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases.. • Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers. • Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction. • Independently research and learn new material/ concepts, then share the latest knowledge with the team. • Be able to interface with Vendors to achieve resolutions for the customer. • Assist with creating, reviewing, and updating internal Knowledge Base Articles. • Provide technical guidance and mentorship to Skill PODs • Provide technical reviews for RFCs to other engineers on the team. • Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.). • Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches. • To receive, understand, and implement advanced technical procedures: Troubleshoot and document. Who You Are • As you’ve seen, this job requires someone at the top of their cloud engineering game. Because it’s such a critical role, the requirements will ensure you’re on track for this opportunity. Additional Information Minimum Qualifications: • Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field. • Flexibility to work alternative days and shifts as needed. • Manage VDI environments: Citrix, AVD • Willingness to work on a 24x7 on-call rotation schedule. • Certificates: CCA-V Technology • Advanced Windows management: • Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO. • OS Optimization. • Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc. • GPO Optimization. • Log analysis. • Intermediate Citrix (XenApp) LTSR 1912, 2203: • PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies. • Log analysis • Advanced RDS: • RDS Gateway, Certificates, Hosts, etc.) • Ability to manage, renew, monitor, & and configure Certificates on multiple platforms. • Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc. Preferred Qualifications Certificate: • Nerdio • Citrix Certified Associate (CCA-AppDS, CCP, CCP-V) • Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2. • Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud. • Experience with N-able Management. • Understanding of parallel technologies: • Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall. • Microsoft services - Outlook/ Exchange, Azure AD. • MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin. • Veeam Back up and Restoration - Veam Self Service portal, VBR TekWissen® Group is an equal opportunity employer supporting workforce diversity.