Customer Success Analyst

Hi, Greetings! We are looking for Customer Success Analyst for our client in Hybrid Remote Location. Below are more details on it. Please do let me know if you/your friends would be interested/available. Thank you Job Title: - Customer Success Analyst Assignment Type: one year contract w/ potential to extend or convert Location: Charlotte, NC or Toronto, CA onsite Tues-Thurs, WFH Mon & Fri or Calgary, AB Remote What You’ll Do • Supplier Support: Help support a portfolio of 30+ suppliers by offering business insights and answering technical product questions while ensuring smooth day-to-day operations that support the CSM program KPI’s. • Onboarding Coordination: Assist with the supplier onboarding and training experience; setting up tasks and documentation. • Reporting & Analysis: Build and refine customer reports using MS Excel and other tools to highlight business growth opportunities for both our external suppliers and internal stakeholders. • Data QA: Review Distilr data for accuracy, completeness, and usability. Work with internal teams to ensure high data integrity. • Presentation Prep: Support creation of PowerPoint decks and insight summaries used in external supplier meetings and internal leadership meetings. • Cross-Functional Collaboration: Act as the liaison between the CSM, Category Insights, and Product & Development teams, as well as Foodbuy stakeholders. • Process Optimization: Help maintain tools such as Salesforce and internal trackers, improving how we work and scale. • Grow Into a CSM: Learn about the foodservice industry and how Distilr’s food and beverage suppliers operate within it. Develop customer-facing skills to grow relationships that lead to owning your own accounts as a CSM. Why This Role Rocks • You’ll work in a data-first, AI-forward company that’s rethinking how the CPG world uses analytics to grow. • You’ll have full access to modern AI productivity tools including ChatGPT Enterprise and Microsoft Copilot – meaning you’ll spend less time doing repetitive grunt work and more time delivering value. • It’s a front-row seat to how data transforms the foodservice. • You’ll learn from experienced CSMs, analysts, procurement professionals, and product leaders in a high-growth environment. • There’s a clear path to becoming a CSM – this isn’t just a support role forever. What You Bring • 1–2 years of experience in an analyst, coordinator, sales support, or customer-facing role (bonus if it’s in CPG, retail, or SaaS). • Strong MS Excel skills – you’re comfortable cleaning data, using formulas, and building clean, usable outputs. • An innate ability to deal with complex concepts and ambiguity so that you can tell a story from the data. • Organized and detail-oriented – you keep timelines tight and tasks on track. • Curious and eager to learn the ropes of Customer Success and supplier relationship management. • Excellent written and verbal communication skills. • A team-first mindset with a "no task too small" attitude. • Bonus: familiarity with Salesforce, Power BI, or similar tools.