At Paradigm Housing Group, we’re committed to delivering excellent customer service and using data to drive smarter, more responsive decision-making. We’re looking for a detail oriented and analytical Data Analyst to join our Customer Directorate and help us turn data into actionable insight that improves services and enhances the customer experience. This is a fantastic opportunity to work at the heart of a forward-thinking housing provider, supporting strategic projects and helping shape the future of customer service through high-value, accurate data analysis and reporting. Working within the Customer Data & Performance team, you will have the opportunity to be at the heart of answering key business questions and solving business problems to drive tangible improvements in both service levels and customer satisfaction. What You’ll Be Doing: • Analysing customer data to generate meaningful insight that informs service design and delivery. • Supporting the improvement of data quality across systems by identifying gaps and working with teams to resolve them. • Producing reports, dashboards, and performance metrics to support business planning and transformation projects. • Collaborating with colleagues across the Customer Directorate to support continuous improvement and customer-centric service delivery. • Assisting with strategic initiatives, including our New Paradigm transformation programme, through data and process analysis. What You’ll Bring: • Proven experience in data analysis, with strong attention to detail and a problem-solving mindset. • Advanced Excel skills, including Power Query and data visualisation. • Experience in producing management information and supporting process improvements. • Excellent communication skills, with the ability to present complex data clearly to a range of stakeholders. • A collaborative approach and the ability to manage your workload independently. Desirable: • Experience in social housing or similar customer-focused environments. • Familiarity with SQL Server Management Studio and Power BI. Where could this role take you?  Whilst this role is fixed term for 24 months, in a business our size; circa 630 employees and turnover £150m+ (which is growing) and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other suitable opportunities may arise. Many of our talented colleagues started at Paradigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable experience which will add to your employability in this and similar fields Why Join Us? For the full job description and person specification, please see the attachment at the bottom of this page. If you have any queries, please email recruitment@paradigmhousing.co.uk and we’ll be happy to help. As part of your application, please submit a CV and covering statement outlining how you meet the essential and desirable criteria in the job description and person specification. Thank you for your interest in Paradigm Housing Group. Shortlisting will be based on the criteria outlined in the person specification. We reserve the right to close this vacancy early if a suitable candidate is identified. About Us We are Paradigm Housing Group. We manage more than 17,000 homes across the South East. We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford. As a charity, the money we make goes into building new homes and providing an excellent service for residents. We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them. Our Benefits • Holidays – 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year, and the opportunity to buy up to another five days. • Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employee’s contribution rate. • Car leasing scheme. • Annual bonus potential. • 1 paid professional subscription per year. • Family friendly policies including generous paternity, maternity, shared parental and adoption leave, sabbaticals and more. • Health cash plan – worth over £1,800 per year. Includes dental, optical, prescriptions and flu jabs, physiotherapy, chiropractic therapy, reflexology, Sports massage and more. • Hybrid working for many roles. • Up to three paid Giving Back (volunteer) Days a year. • Modern collaborative offices, with free parking and charging points for electric vehicles. • Opportunities for career development and progression. • Social events such as quiz nights, Christmas Party, Summer BBQ. Our Vision We provide excellent services to customers. And build new homes to help more people. We make sure our homes are safe and sustainable. And strive to do more by making the most of our resources. Working For Us Our Values Safer Together The safety of our customers, colleagues and ourselves is a priority in everything we do. Driving Improvement We seek to do things better and deliver value to our customers. Working As One We work collaboratively with others and also take personal responsibility for delivering outcomes for our customers, colleagues and stakeholders. Acting Thoughtfully We make ourselves aware of our customers’ and colleagues’ circumstances, and consider this thoughtfully and respectfully, and with attention to the impact on the environment, when taking action. Being Clear We will communicate in a clear and consistent manner so that our customers, colleagues and stakeholders understand the high standards that we work to. Please note that customer facing roles may be subject to a DBS check. Documents