Data Analyst

Job Description: • Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed • Efficient at analyzing large amounts of data, and evaluating for trends, triggers • Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team • Experience analyzing service issues or customer support records Responsibility: • Analyze large datasets from service records, customer escalations, warranty data, and product quality reports. • Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives. • Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data. • Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization. • Develop and present insights to stakeholders, including leadership and cross-functional teams. • Automate data collection and reporting processes, ensuring timely and accurate updates. • ransform and interpret complex log data from scanners and devices for meaningful analysis. • Collaborate with global teams to improve data utilization and decision-making. • Drive thought leadership, guiding teams on how to interpret/leverage data for business impact Required Education: • Strong database querying skills (SQL, Tableau, Power BI). • Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets. • Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes. • Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.