Data Analyst
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is a Data Analyst position for a 6-month contract in London/Hybrid, paying £500+/day (Outside IR35). Key skills include data analysis, Zendesk or ServiceNow experience, and data visualisation. Strong analytical skills and documentation expertise are required.
🌎 - Country
United Kingdom
💱 - Currency
£ GBP
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💰 - Day rate
600
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🗓️ - Date discovered
August 7, 2025
🕒 - Project duration
More than 6 months
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🏝️ - Location type
Hybrid
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📄 - Contract type
Outside IR35
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🔒 - Security clearance
Unknown
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📍 - Location detailed
London Area, United Kingdom
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🧠 - Skills detailed
#Automation #Data Visualisation #"ETL (Extract #Transform #Load)" #Data Analysis #Documentation #Looker #Classification #Data Engineering
Role description
Data Analyst, 6 months, London/Hybrid, £500+/day (Outside IR35)
My client, a leader in the hospitality industry, are currently looking to bring on a Data Engineer or Data Analyst on a 6 month initial contract.
Position Overview
We are seeking a Data Engineer / Data Analyst / Analytics consultant to join the Service Desk team on a contract basis. This role will be instrumental in analysing the current IT service request landscape, developing a structured service catalogue, and implementing improvements through runbooks and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk or ServiceNow.
Key Responsibilities
Service Request Analysis & Categorisation
• Discover patterns in data by analysing existing service/support requests across multiple channels and systems
• Turn raw data into relevant insights by developing and implementing a comprehensive categorisation system
• Extract and analyse data from Zendesk/ServiceNow and other systems to identify patterns, frequencies, and resolution times
• Create compelling data visualisations and reporting using tools like Excel or Looker to highlight key metrics and trends
Service Catalogue Development
• Design and implement a comprehensive IT service catalogue for the organisation
• Assess and assign business criticality and priority levels to different service types
• Create and maintain good documentation around our data and processes to document requirements, data models, data classifications, and solutions
Please apply for more information
Data Analyst, 6 months, London/Hybrid, £500+/day (Outside IR35)
My client, a leader in the hospitality industry, are currently looking to bring on a Data Engineer or Data Analyst on a 6 month initial contract.
Position Overview
We are seeking a Data Engineer / Data Analyst / Analytics consultant to join the Service Desk team on a contract basis. This role will be instrumental in analysing the current IT service request landscape, developing a structured service catalogue, and implementing improvements through runbooks and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk or ServiceNow.
Key Responsibilities
Service Request Analysis & Categorisation
• Discover patterns in data by analysing existing service/support requests across multiple channels and systems
• Turn raw data into relevant insights by developing and implementing a comprehensive categorisation system
• Extract and analyse data from Zendesk/ServiceNow and other systems to identify patterns, frequencies, and resolution times
• Create compelling data visualisations and reporting using tools like Excel or Looker to highlight key metrics and trends
Service Catalogue Development
• Design and implement a comprehensive IT service catalogue for the organisation
• Assess and assign business criticality and priority levels to different service types
• Create and maintain good documentation around our data and processes to document requirements, data models, data classifications, and solutions
Please apply for more information
