Data Engineer

Data Engineer / Technical Support Engineer - Client Facing (Remote - UK) Location: 3 days per week in the office (Office in Sheffield, UK) Contract: 6-Month Contract Rate: £400 per day - Inside IR35 Role Overview: We are looking for a highly motivated and technically proficient Data Engineer or Technical Support Engineer to join our team. This is a dynamic client-facing role where you will work closely with our customers to troubleshoot and resolve complex technical issues related to the Prophecy IDE and its integrations with third-party tools. You'll be working with a cutting-edge data integration platform while providing best-in-class support to customers using our solutions in mission-critical environments. You will be working alongside a team of talented engineers who share a passion for solving complex challenges. Your role will allow you to have a direct impact on the future of data engineering, contributing to the innovation of our product and ensuring its continued success in the market. Key Responsibilities: • Troubleshoot and resolve complex customer issues related to the Prophecy IDE and its integrations. • Assist with third-party integrations and troubleshoot issues across customer environments. • Reproduce customer bugs in both production and sandbox environments to identify root causes and build documentation. • Communicate effectively with customers, setting clear expectations and delivering timely solutions. • Provide proactive suggestions to improve performance and efficiency in customer environments. • Document solutions, create knowledge articles, and maintain company documentation. • Serve as a customer advocate, ensuring their needs and concerns are effectively communicated and resolved. • Coach and mentor junior team members as necessary, helping them develop technical skills and grow within the company. • Develop deep expertise in IDE's architecture and administration to provide the highest level of support. Required Skills and Qualifications: • 4+ years of experience in troubleshooting and supporting B2B enterprise applications. • Advanced knowledge and hands-on experience with Spark. • Experience building, maintaining, and debugging DBT pipelines. • Strong proficiency in developing, monitoring, and debugging ETL jobs. • Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments. • Hands-on technical support experience, including escalation management and adherence to SLAs. • Familiarity with CI/CD technologies and version control systems like Git. • Expertise in cloud, on-prem, and hybrid architecture setups. • Excellent communication skills, both written and verbal, in English. • Strong problem-solving skills and ability to break down complex technical concepts for stakeholders. • Entrepreneurial mindset, thriving in a fast-paced, unstructured startup environment. • A Bachelor's degree in Computer Science or a related field (or equivalent experience). Preferred Qualifications: • Full-stack data platform knowledge. • Experience working with OAuth/OIDC and IAM technologies. • Familiarity with Grafana, Datadog, or similar monitoring tools. • Prior experience developing pipelines in Prophecy IDE. • Rates depend on experience and client requirements