Role: Genesys Developer (Chatbot & CX) Location: 100% Remote Long Term Contract - W2 / C2C Job Overview: We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes. Key Responsibilities: • Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.) • Build and maintain Dialogflows, Architect call flows, and IVR configurations • Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys • Collaborate with UX/UI and business teams to enhance customer journey mapping • Implement API integrations with backend systems for real-time data access • Troubleshoot and optimize Genesys call flows, bot behavior, and performance • Monitor customer interactions and propose improvements to CX strategy • Stay up to date with Genesys Cloud CX features, releases, and best practices Required Skills & Experience: • Overall IT Experience: 8-12+ Years • 4+ years of experience as a Genesys Developer (Cloud or Engage) • Strong hands-on experience with Genesys Cloud CX, Architect, and IVR development • Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow • Solid understanding of CX principles and ability to design engaging customer journeys • Experience integrating with REST APIs, web services, and CRM tools • Knowledge of JavaScript or Python for bot and API scripting (preferred) • Experience with call routing, IVR design, queue management, and reporting • Strong communication skills and ability to work with cross-functional teams Nice to Have: • Genesys Certifications (Genesys Cloud CX Developer or similar) • Exposure to AI/ML integration in contact center use cases