Job Title: Head of Data & Analytics (12 month FTC - Maternity cover) Location: London (hybrid) Reporting To: Director, Data & Technology Who we are At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery: Jewellery Business of the Year, 2024, Positive Luxury Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. A strong focus on data underpins our approach across the business, from developing a deep understanding of our customers needs and behaviour to optimise their experience, through to analysing our internal processes and supply chains to seek out efficiencies and an ever more sustainable footing. This is an exciting and rare opportunity for you to help take our data and analytics capabilities to the next level over the course of a 12 month fixed-term maternity cover. If you thrive at the intersection of understanding how data creates real business value and how to deliver this end to end then this is the role you’ve been searching for. We’re looking for someone with an entrepreneur's spark who wants to collaborate with business partners in an agile manner to create ah-ha moments, which fuels the thirst for more insights and data driven solutions. You’ll have your finger on the pulse of how the data world is evolving, from tried and tested to new and emerging technologies and service providers, through to understanding the skills sets and role types we should have in house versus those that sit better with suppliers. In addition to blending a deep analytical and commercial ability with strong communication and project management skills, you’ll appreciate the importance of having good technical abilities yourself, while seeing the need to build a team of subject matter experts. As part of the MV team, you’ll report into the Director, Data & Technology and line manage the Data Team. You’ll work amongst an amazing team who will support you along the way in order to drive strong decision making, develop resilience together and overwhelmingly scale growth at Monica Vinader whilst having fun along the way. What you’ll do Data strategy and culture Straddle the space between the wider business and the subject matter experts within the data team, ensuring we are structuring the team and driving their focus in a manner which maximises business value. Work very closely with all teams across the business – in particular Growth, Digital, Merchandising, Supply Chain, Finance, Operations, NPD, and Marketing – to identify where data can add the most value by function Maintain and enhance the data and analytics strategy, adding value quickly and incrementally based on business needs, while also developing a longer-term vision to enable the organisation’s future capabilities and growth aspirations Lead our internal AI Working Group, driving a “test and learn” approach to emerging AI technologies and methods, exploring how they can generate new insights, build capabilities, and deliver measurable growth and value Propose data and AI-driven solutions in a manner that can be understood by non-technical audiences, securing engagement and buy-in Educate the wider business on the potential of data and AI, owning cultural KPIs for levels of data and AI awareness, capability, and confidence. End to end delivery Take ownership of end to end delivery of data solutions, whether rolling up your sleeves to execute or through the data team Define and maintain a data roadmap, ensuring strong buy in and alignment from leadership, while maintaining a level of agility to respond to opportunities Based on our strategy and needs, identify technologies and service providers, leading on selection, negotiation, onboarding and ongoing relationship management Ensure strong change management and project management when onboarding new suppliers Partner with stakeholders and vendors post-onboarding to ensure intended value is realised from all new investments, whether built internally or procured externally. Team management and ways of working Line manage and mentor the team, and ensure integration with the wider tech and data family within MV Continue developing and maintaining the data team’s process documentation, including roadmap generation/prioritisation, systems integration workflows, QA processes, and testing frameworks Establish clear RACI’s for each of our systems, so we have clarity on stakeholders, subject matter experts and responsibility for improvement and maintenance Foster collaborative ways of working that will allow your team to better work with others around the business and suppliers to achieve results. Good governance, support and security Maintain a strong focus on good governance and documentation for our data systems, ensuring our approach is compliant and continues to be best in class Track and manage the data and analytics budget, ensuring all costs are monitored, reported, and kept in line with agreed plans and priorities Play a central role in ensuring the security of our customers’ data while also ensuring our compliance with international data compliance regulation (such as GDPR, PECR,CCPA) Partner with the wider technology teams to deliver our operational support model, ensuring systems within our data platform meet both analytical and operational needs Manage expectations effectively and resolve issues rapidly to minimise disruption to business operations. What you’ll bring Extensive experience in data analytics leadership, with hands-on expertise in modern data architectures, tools, and applications, including SQL, Python, and the modern data stack (e.g., BigQuery, GCP, DBT, Fivetran, n8n, Sigma) Proven ability to apply analytics to drive business growth, including customer behaviour analysis, lifetime value modelling, segmentation, experimentation, and cohort analysis, ideally in a DTC omni-channel environment Familiarity with website and digital analytics tools and practices, including GA4, Google Tag Manager, and related measurement frameworks Good foundational knowledge and curiosity in AI and machine learning, including awareness of prompt engineering, model selection, and evaluation, with a strong interest in applying these approaches to develop insights, build capabilities, and create business value Strong technical and commercial acumen with a track record of identifying customer frustrations, optimising funnels, and delivering high-impact solutions Experience working in high-growth or scale-up environments, comfortable balancing iteration and pragmatism with long-term strategic goals Skilled in Agile methodologies, project management, and stakeholder engagement, with the ability to secure buy-in at all levels Collaborative leadership style, effective at delegating, mentoring, and influencing without direct authority; known for active listening and fostering cross-functional partnerships Excellent communication skills, both written and verbal, with a clear and concise style and strong visual organisation High attention to detail, particularly around data quality, governance, and compliance, paired with an ability to prioritise effort using the 80/20 rule Strong time management and problem-solving skills to meet critical deadlines To be successful at Monica Vinader... Are hands-on, solutions-focused, and entrepreneurial Collaborate openly with humility, honesty, and humour Embrace learning, teaching, and personal growth Stay resilient, adaptable, and self-motivated in a creative environment Speak up when you don’t know—and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements Occasional travel to our Norfolk or Acton office may be required. Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty. Caring We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach. Fast Paced We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take. Exceptional We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage. Commercial We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve. This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.