Knowledge Management Specialist

About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: • Build the coolest tech for world’s leading brands • Solve complex problems – and learn new skills • Experience the power of transforming digital engineering for Fortune 500 clients • Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role: Top 3 must-have HARD skills: • Knowledge Manager title would allow or even a project manager with an MLIS - Masters of library and information science - Degree • Strong project/program management • Must work autonomously - have drive to work independently • Fast Paced - tech background would be very helpful - extreme time handling skills. Good to have skills: • Certified KAM specialist, masters in library science • Experience from 0 to go in a tech program - end to end process • NOT taxonomist - but needs to be hands on, tactical project manager Story Behind the Need – Business Group & Key Projects: Expanding our KM knowledge management program- expanding outside of HR Tech - needing additional support Key Project KAM - need a "doer" to compile plans, coordinate, perform tactical work - spread sheets, making order out of chaos. Compelling Story & Candidate Value Proposition: This role is unique because we are setting the foundation for all areas to use AI information - setting the ground work - allowing success for the rest of the company. Typical Day in the Role: Review program portfolio - look at the projects, zoom in and make sure things are getting done. Stakeholder meetings - take notes- synthesize notes, working with internal and external XFN Connecting people, making sure we are progressing in projects and meeting deadlines. How will performance be measured: Able to have self-directed get up and go- making sure everything is running smoothly, able to connect the dots and improve efficiencies. How they are showing up with our clients- not causing noise or churn. Also manage project work with tasks - meeting timelines. Summary: The Knowledge Management Partner acts as a crucial link between the KM Program, our stakeholders and our content team's writers to ensure the successful delivery of high-quality Knowledge Management projects. This involves understanding KM needs, coordinating resources, managing project plans, and guiding the project execution. 5+ years of experience preferred. Top 3 skills: knowledge management experience, project management, content operations; Qualification: 4+ years of experience in project or program management experience in knowledge management or program management; Experience executing independently on both the strategic and operational level Interpersonal and communication skills with experience with working knowledge of content management systems and user editing tools; Experience learning new concepts, workflows, processes, and products, translating them into digestible information; Experience working collaboratively across a wide variety of functions to drive effective outcomes; Experience working on a team with ambiguity and evolving responsibilities; Proficiency in project management, but formal certification not required Compliance requirements: null Job description: We’re looking for a seasoned expert in the domains of enterprise knowledge management, program workflows and planning, and cross-functional relationships within fast-paced and complex working environments. This role serves as a key liaison between stakeholders and writers to deliver high-quality Knowledge Management (KM) projects. This involves meeting with stakeholders to determine KM needs, aligning with other relevant projects, and determining necessary resources for the KM Program. This person will create and maintain project plans to track and coordinate KM needs for global stakeholders, providing regular updates throughout the KM project lifecycle. Additionally, they will act as the primary point of contact for writers, addressing questions and guiding next steps to ensure seamless project execution in support of the KM Program. Responsibilities - Work directly with 100+ cross-functional, global stakeholders to understand their pain points, needs and goals as it relates to best representing their program content and knowledge - Assist with prioritizing organizational goals, strategies and key initiatives as related to knowledge management - Consult with teammates and cross-functional partners on their communication and change management strategies - Distill complex source content from multiple teams/stakeholders into user-friendly language that guides employees through often complicated processes - Partner daily with program owners and internal communications teams to ensure messaging alignment on timing, tone and desired outcomes - Create and maintain KM workstream plans: essentially, an efficient and scalable system to track, anticipate and coordinate upcoming content needs of our global stakeholders - Provide ongoing program updates and reporting to stakeholders, which requires a certain comfort level with data & analytics - Identify future opportunities and strategies to advance content management strategies - Participate in workshops, conduct meetings and promote trainings to align on, maintain and improve knowledge management Comments: PST or CST time zone will be preferred. Fully remote in US. Salary Range: The salary for this position is between $60 – $65/Hr on W2. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!