Lead Customer IVR Lead Developer

Role: Lead Customer IVR Lead Developer Location: Allentown, PA Mode: Remote with some travel quarterly a couple days to events but not often and expenses covered Duration: 6+ months contract Position description: • The successful candidate would lead a team of 10 developers working in the customer service space to deliver natural language based omni-channel (IVR, SMS, Chat) experience to our customers. • The candidate will be required to learn the accompanying business logic in order to interpret requirements and deliver production-worthy work. • Daily responsibilities will include completing user stories & leading the development team. • The candidate will need to be able to make progress in a fast-paced environment with little oversight. General: • Full-stack application development experience - 5+ years of experience. Hands-on writing code, hands-on writing code and leading a development team must be the primary duties of most recent position • Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers. • Assertive leadership, eager to proactively find needs and fulfill them • Passionate continual learner & also willing to take the time to understand architecture in existing systems • Ability to understand complex architectures and be comfortable working with multiple teams • Ability to conduct performance analysis, capacity management and troubleshoot large scale distributed systems Required skills: • IVR experience • C#, .Net Core, Entity Framework Core, Substantial SQL experience • WEB API, RESTful services • Working knowledge Git or similar version-control software • Web-services, 3rd party APIs, tools like Postman, SoapUI & Fiddler • Familiar with production Azure DevOps environments • Unit and Integration Testing • Understanding of SOLID design principles & secure coding practices • Microsoft Bot Framework and Cognitive services experience • Serverless Azure Compute Services such as App services, Azure Functions • Azure Storage such as Blob Storage, Data Lake Store, Cosmos DB, Azure SQL Preferred Skills: • WebRTC • Microservice architectures