Process Analyst

The Process Analyst evaluates, analyzes, and improves business processes to enhance operational performance and efficiency. This role gathers and analyzes data, develops process improvement strategies, and collaborates with stakeholders to implement measurable business improvements. The analyst will leverage data analysis, process mapping, Lean methodologies, and process optimization techniques to support enterprise initiatives and improve operational outcomes. This position works closely with cross-functional teams to monitor key performance indicators (KPIs), identify risks, and implement sustainable process improvements. Location: Onsite – USAA CampusEmployment Type: ContractHours: 8 hours per day Key Responsibilities Process Improvement & Strategy Develop and implement strategic business process improvement initiatives aligned with enterprise objectives. Analyze existing processes and identify opportunities to improve efficiency, performance, and customer outcomes. Apply Lean, Business Process Management (BPM), and quality improvement methodologies to optimize processes. Lead solution development and create business cases for process improvement initiatives. Data Analysis & Reporting Analyze complex operational and business data to identify trends and improvement opportunities. Develop metrics and reporting to track process performance and operational outcomes. Present insights and recommendations to stakeholders in clear and actionable formats. Process Management & Governance Monitor process performance through KPIs and control limits. Identify operational risks and implement process controls to mitigate compliance or operational risks. Ensure processes align with regulatory, risk management, and enterprise standards. Stakeholder Collaboration Partner with internal teams and business leaders to identify process needs and improvement opportunities. Develop communication plans for stakeholders and customers. Facilitate cross-functional collaboration to ensure successful implementation of improvements. Documentation & Process Mapping Create and maintain detailed process documentation, workflows, and models. Validate and update process maps to ensure accuracy and compliance with standards. Continuous Improvement Evaluate emerging technologies and business practices to drive ongoing process improvement. Mentor team members and support process improvement initiatives across the organization. Minimum Qualifications Education Bachelor’s degreeOR4 additional years of relevant experience in lieu of a degree Experience Minimum 6 years of experience in one or more of the following: Business process improvement Process engineering or optimization Management consulting Operational strategy or process management Required Experience Lean / Business Process Management methodology Process mapping and process documentation Data analysis and reporting Change management and process improvement implementation Risk and compliance process management Top 3 Skills (Required) -Business Process Improvement / Process Engineering – 6+ years-Data Analysis & Business Metrics Development – 6+ years-Process Mapping & Process Documentation – 6+ years Required Technology Tools -Microsoft Excel-Microsoft PowerPoint-Microsoft Word Preferred: Guidewire ClaimCenter Daily Duties Using Technology Microsoft Excel Analyze operational data and performance metrics Develop reports and dashboards to monitor KPIs Perform data analysis to identify improvement opportunities Microsoft PowerPoint Present process improvement initiatives and findings to leadership Build presentations summarizing operational performance and business cases Microsoft Word Document process workflows, policies, and procedures Create process improvement plans and operational documentation Guidewire ClaimCenter (Preferred) Review claims-related processes and workflows Support analysis and optimization of insurance claims operations Team-Specific Responsibilities Lead enterprise process improvement initiatives within operational teams Analyze operational workflows to identify inefficiencies and improvement opportunities Develop business cases and recommendations for process changes Collaborate with stakeholders across operations, risk, and technology teams Ensure operational processes meet compliance and risk management standards Pay: $35.00 per hour Work Location: In person