Product Specialist - Knowledge Systems & UX

A media services company is actively seeking a new Product Specialist to support our product team's efforts in organizing and sharing system intelligence across the enterprise. This role will report to the VP of Product, Content Supply Chain and play a key role in designing and maintaining a SharePoint-based knowledge hub that distributes information about our applications, workflows, and stakeholders in a clear and intuitive way About the Opportunity: • Assignment Length: 6+ months • Setting: Remote (with ability to come onsite at least once a month) Responsibilities: • Design, build, and maintain a SharePoint site that centralizes information on systems, integrations, workflows, and stakeholder relationships • Develop an intuitive information architecture and taxonomy that makes data easy to navigate, search, and understand • Independently design page layouts, templates, and visual hierarchies that enhance usability and readability. • Create and manage light visual assets - charts, icons, or diagrams - to communicate technical concepts simply • Build Slack workflows or Power Automate integrations that connect users to the right channels, forms, or contacts • Leverage AI tools (e.g., Microsoft Copilot, ChatGPT) to assist with metadata tagging, content generation, and layout suggestions • Maintain reference libraries, including release notes, release calendars, presentation templates, and project management standards • Work closely with Product Managers, Engineers, and Operations stakeholders to collect system data and documentation inputs • Perform other duties, as needed Qualifications: • 1+ year of experience in Product Operations, UX / Content Design, or Knowledge Management • Hands-on experience designing or maintaining SharePoint, Confluence, or similar collaboration platforms • Proficiency with Productivity and Visualization tools (e.g., Microsoft 365, Power BI, Canva, or Figma) • Strong attention to detail and ability to organize complex data into structured, navigable systems • Excellent communication skills and ability to document processes and system details clearly Desired Skills: • Solid understanding of Information Architecture, Taxonomy, and Metadata Management principles • Experience applying AI tools (Microsoft Copilot, ChatGPT, etc.) to accelerate documentation, tagging, or summarization • Familiarity with Workflow Automation tools (Slack Workflow Builder, Power Automate, or Zapier) • Exposure to Agile delivery environments and experience working within cross-functional squads