Reporting Analyst

Reporting Analyst: On behalf of our Financial Services client, Procom is searching for a Reporting Analyst for a 6 month contract role. This position is a hybrid position with 2 days onsite at our client’s Waterloo, Ontario office. Reporting Analyst - Job Description: This role involves analyzing and forecasting business data to optimize operational resources. The position focuses on developing models and insights that drive evidence-based decisions and continuous improvement within the organization. Reporting Analyst - Responsibilities: Investigate business processes and design, maintain, and refine models of business workflow Measure and forecast demand for several diverse business units Calculate optimal staffing levels Collect, manipulate, and analyze data related to capacity, supply, and demand Maintain and measure resourcing forecast and capacity models Provide analysis, insights, and recommendations to senior business leaders Apply statistical/scientific rigor to data analysis Innovate and improve processes in a Continuous Improvement environment Reporting Analyst - Mandatory Skills: One plus year of experience in data analysis with an emphasis on forecasting or predictive analysis Experience building models with Python, AWS Sagemaker Ability to visualize model outcomes with Tableau, Power BI Familiarity with querying data using SQL Experience analyzing and modeling business process data Strong critical thinking & creative problem-solving skills Demonstrated experience with data transformation, manipulation, forecasting, and statistical modeling Reporting Analyst – Nice-to-Have Skills: Bachelor’s degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience Experience with Workforce Management Software (IEX, Genesys) Experience using large databases with complex relationships between tables Experience working with Call Centre data and understanding of queuing theory Bilingualism (French, English) for interactions in Quebec Reporting Analyst – Assignment Length: This is a 6 month contract position. Reporting Analyst - Start Date: ASAP. Reporting Analyst - Assignment Location: Waterloo, Ontario, Canada. This is a hybrid position with 2 days onsite required.