LOCATION: The Candidate is required to work out of Atlanta GA HYBRID MODEL:4 days office and 2 days remote MUST HAVE SKILLS Customers expect our networks to perform at a high level all the time. Thats where you come in. You will investigate evaluate and resolve network and data performance issues to ensure optimal and reliable service for our customers. The work youll be doing will directly impact customer satisfaction and help keep us ahead of the competition. - Evaluating service performance trends and isolating root causes of impacted services. - Performing LTE and VoLTE testing with analyses of relevant key performance indicators. - Optimizing LTE and RAN networks using traditional and innovative means. - Perform Cluster level RF optimization - Review/ Analyze drive test data with SP/ RF engineers to improve network performance - Run Atoll analysis to improved CINR/ PCI Pollution - Investigating and resolving customer complaints regarding service. - Optimizing embedded network for integration of new cell sites small cells and In-building systems.. DESIRED SKILLS: You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions. Youll need to have: Bachelors degree and four or more years of work experience. Knowledge of LTE including VoLTE and RAN networks. Knowledge of at least one data collection tool such as Datapro. Knowledge of data analysis/post-processing tools such as Irisview Actix DMAT. Knowledge of propagation and optimization modeling tools such as Geoplan Atoll. Knowledge of programming languages such as Python Unix scripting tools. Knowledge of analytical software such as MapInfo Tableau. Knowledge of Ericsson systems including 3GPP LTE standards. EDUCATION/CERTIFICATIONS: Bachelors degree or four or more years of work experience. Two or more years of relevant work experience. Valid drivers license. Willingness to travel. LOGISTICS: Shift: 8 - 5. - End Time: - Security Comment: What you didn't know about us: Competitive salary Health, Dental, and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry! We are connectors. We thrive on 'quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partners! We are collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page! You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law. #JobsAtKellyTelecom Job Types: Full-time, Contract Pay: $125,000.00 - $130,000.00 per year Work Location: In person