Salesforce Technical Business Analyst

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. • This is an exempt position. Salary commensurate with experience • Overview: We are seeking a Technical Business Analyst who will support our client's salesforce team by working with stakeholders to design, implement, and improve business processes and systems. The Salesforce Technical Business Analyst is a key member of the IT team responsible for understanding, documenting, and mapping business processes to appropriate technology solutions. This role will also be responsible for doing gap analysis on pre-built systems to determine where development is needed. Duties • Identify business needs, elicit specifications and requirements, and collaborate with customers and other IT team members to develop innovative solutions • Prepare functional specifications, review with customer, and revise as needed, obtain sign off • Provide analysis for projects involving systems design or redesign • Serve as a customer liaison, represent the department as needed on project teams and working groups • Document system processes, configurations, and changes • Manage multiple projects and assignments concurrently; meet established deadlines • Communicate to management and end-users in meaningful and understandable terms • Facilitate communication and collaboration among diverse groups at all levels of the organization • Serve as a resource and mentor for other team members • Understand and adhere to NYSERDA’s policies and procedures. • Perform other responsibilities as assigned Mandatory Qualifications • Bachelor's degree in Information Systems or related field and two years experience in systems analysis work; or Associate's degree and five years of experience in systems analysis work • Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience. • 5+ years experience translating business needs into formal requirements • 2+ years of experience doing functional design and requirements in Salesforce • 2+ years experience creating functional and technical documentation • 1+ years experience with Salesforce Sales and Service Cloud • Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations. • Ability to create reports in Salesforce. • Familiarity with Salesforce data models and metadata. • Ability to communicate technically complex concepts in easy-to-understand terms • Ability to communicate effectively and clearly with both technical and non-technical staff • Ability to focus on details to create a reliable and accurate work product • Experience establishing, documenting, and maintaining procedures and processes • Experience with relational databases and complex data structures; ability to create basic SQL queries • Knowledge of end user data manipulation tools • Knowledge of report creation tools • Strong organizational and time management skills • Ability to facilitate internal end-user training on new or substantially modified systems. • Ability to facilitate User Acceptance Testing sessions • Experience triaging bug and enhancement tickets and helping to diagnose system problems • Knowledge of data security and encryption • Ability to keep up with IT advancements Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. AI-Assisted Resume Evaluation Notice Cloud and Things – Talent Management Notice to Candidates Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. How AI Is Used Our AI tools assist by: • Analyzing resumes against job requirements • Supporting our recruiters in candidate data evaluation • Ensuring consistent review standards across all applications Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. Your Data and Privacy Cloud And Things Data Handling • Your information is processed securely and used exclusively for recruitment purposes • Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities • You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com • All personal information is handled confidentially in accordance with our privacy policy AI Tool Data Processing • AI processing data is retained for a maximum of 90 days, after which it is deleted • All data sent to AI tools is encrypted in transit and at rest • AI tools comply with applicable privacy laws including GDPR and CCPA • Personal data is anonymized or minimized wherever possible during AI processing Your Participation By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.