SAP BI Support Analyst & Developer, Technology & Digital Services

Basic information Location Birmingham, Bristol, Cardiff, Edinburgh, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Nottingham, Reading, Southampton, Teesside Business Line Enabling Functions Job Type Permanent / FTC Date published 21-Aug-2025 Req # 20162 Job description Connect to your Industry The BI and Data team develops and innovates internal Data and Analytics capabilities by working on numerous projects that involve the analysis and presentation of business data. We are looking for SAP BI solution support analyst / developers who want to develop their career as part of an internal BI / Analytics team working with numerous data sources including SAP S/4HANA We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity This is a support-focused role that requires a self-motivated and driven individual with a "get it done" mentality and a passion for helping teams resolve complex technology support problems in a timely manner. Previous good experience in an organisation providing technical support is essential for success, as is the ability to apply techniques like “root-cause analysis" and other service management principles. The SAP BI Support Analyst plays a crucial role in supporting the business with problems and incidents related to the SAP BI technology stack. They also identify optimisations, process improvements and revisions to documentation or knowledge articles and internal processes as part of a Continuous Improvement mindset. Key responsibilities include: Take the lead on Support-related issues on Deloitte’s internal SAP-based BI / Analytics applications Problem and Incident support: Monitor incident queues for new calls logged against the team, and perform root-cause analysis and recommend / implement solutions to prevent them re-occurring Small enhancement and change requests to core SAP BI Applications Monitoring of scheduled process chains / ETL of data from source systems and resolve errors and introduce preventative solutions Support of key business-critical reporting processes in SAP HANA, SAP Business Objects, and Tableau Connect to your skills and professional experience Essential Relevant experience in an SAP BI focused support or solution development role Knowledge of SAP Business Objects tools: Web Intelligence Analysis Office (AO) Publications / Scheduling Security / object permissions Platform Security concepts using AD Authentication and Group replication SAP Data Services (BODS) - knowledge and experience of Designer, Admin Console and general platform concepts Capable of querying database tables by writing complex SQL statements to check and validate data ITIL v3/4 Foundation certified and/or knowledge of ITSM processes in ServiceNow Use of SAP Solution Manager to release and deploy changes across a multi-tier landscape Good written and verbal communication skills Desirable Knowledge and experience of other BI solutions such Tableau (Desktop / Prep / Server) Knowledge of SAP HANA admin, security and application deployment Technical knowledge or experience of developing using Data warehousing technologies (e.g. SQL server, Oracle, SAP HANA etc.) and good understanding of key Data Warehouse principles Capable of creating high-quality technical spec documentation and data flows in Visio or similar. SAP Business Objects Platform Administration certification (4.3) - Application Associate Experience of working with colleagues and 3rd party suppliers based remotely or offshore. Has worked in an Agile team and understands SCRUM / agile concepts Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Technology and digital services From architecture and delivery of new IT systems to IT risk and security, we manage the relationships between the business and our Technology and Digital Services teams. We also help with the delivery of day-to-day operational technology and digital support to the rest of the business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." Our hybrid working policy You’ll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers WPFULL SLICSS BATDSS LOCOFFICE