Senior Data Analyst

Job Summary: Our client is seeking a Senior Data Analyst to join their team! This position is located in Stamford, Connecticut. Duties: • Create, run, and automate SQL queries to analyze customer interaction data across chat, IVR, and call channels • Develop dashboards and reports in tools such as Power BI, Tableau, and MicroStrategy to track performance trends and anomalies • Monitor initiative performance against baseline metrics, including 30-, 60-, and 90-day success measurements • Identify drop-offs, escalations, and friction points in customer journeys and recommend data-driven improvements • Perform data validation to ensure accuracy, consistency, and reliability of reporting • Analyze chat interactions and chatbot performance to support call deflection and improved customer self-service • Optimize chatbot and conversational IVR flows using data insights • Track and report on overall and initiative-level success rates for conversational experiences • Integrate structured and unstructured data sources to support self-service analytics Desired Skills/Experience: • 3+ years of experience in data science, analytics, business intelligence, or a related field • Strong proficiency in SQL and Python for Data Analysis • Experience with Power BI, Tableau, or similar BI tools • Ability to analyze trends, identify anomalies, and uncover root causes • Strong problem-solving skills and ability to work independently • Experience collaborating with BI teams and working with relational databases • Excellent communication skills with the ability to present insights clearly to non-technical and executive audiences • Experience with Python and machine learning frameworks • Familiarity with chatbot technology, conversational AI, and customer journey analytics • Experience with API integrations and GraphQL • Exposure to cloud-based data environments such as: AWS, GCP, Azure • Project management experience, including tracking initiatives and milestones Benefits: • Medical, Dental, & Vision Insurance Plans • Employee-Owned Profit Sharing (ESOP) • 401K offered The approximate pay range for this position is between $44.00 and $56.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.