Senior Engineer
⭐ - Featured Role | Apply direct with Data Freelance Hub
This role is for a Senior Engineer on a 12-month contract in Livingston, Scotland (Hybrid). Key skills include experience in contact center technologies, PHP, Oracle SQL, and familiarity with Genesys, FileNet, and Kana Response.
🌎 - Country
United Kingdom
💱 - Currency
£ GBP
-
💰 - Day rate
-
🗓️ - Date discovered
August 6, 2025
🕒 - Project duration
More than 6 months
-
🏝️ - Location type
Hybrid
-
📄 - Contract type
Fixed Term
-
🔒 - Security clearance
Unknown
-
📍 - Location detailed
Livingston, Scotland, United Kingdom
-
🧠 - Skills detailed
#Oracle #Grafana #PHP #JavaScript #SQL (Structured Query Language) #Documentation #Logstash #Elasticsearch #Databases
Role description
Role: Senior Engineer
Duration: 12 months contract
Location: Livingston, Scotland Hybrid
Description:
The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.
Job Responsibilities:
• Complete configuration, installation and support of equipment to the specifications of the business
• Maintain software applications and operating systems through regular maintenance
• Maintain configuration and support documentation
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Development of our inhouse solutions.
• Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Experience:
Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable.
Proven track record as an engineer with experience in the Contact Centre industry would be advantageous
Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable.
Experience with Genesys, FileNet, and Kana Response would be advantageous
Role: Senior Engineer
Duration: 12 months contract
Location: Livingston, Scotland Hybrid
Description:
The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.
Job Responsibilities:
• Complete configuration, installation and support of equipment to the specifications of the business
• Maintain software applications and operating systems through regular maintenance
• Maintain configuration and support documentation
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Development of our inhouse solutions.
• Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions
Experience:
Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable.
Proven track record as an engineer with experience in the Contact Centre industry would be advantageous
Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable.
Experience with Genesys, FileNet, and Kana Response would be advantageous
