Smart Insight Analyst

About The Role Smart Insight Analyst Full time 37 hours per week Up to 24 months Secondment/Fixed Term contract Salary – Essex £34,570 - £43,215 (depending On Experience) Location – Hanningfield, Chelmsford About The Role Are you ready to use data science to drive real-world change? As a Smart Insight Analyst, you’ll be at the forefront of our water efficiency strategy, unlocking insights from billions of smart meter reads to understand how customers use water and how we can help them use it more sustainably. This is a role where your analysis won’t just sit in a report it will shape innovative engagement campaigns, guide targeted interventions, and support educational programmes that deliver measurable environmental benefits. You’ll lead data-driven projects that challenge conventional thinking and explore new ways to inspire lasting behaviour change. You’ll also play a key role in regulatory reporting, analysing water savings and demand trends to ensure compliance and support strategic planning. Your technical expertise will help inform future initiatives and push the boundaries of what’s possible in water efficiency. Collaboration is central to this role. You’ll work across teams to ensure insights are clearly communicated and effectively applied, and you’ll build strong relationships throughout the business to champion the work of the water efficiency team. Your ability to turn complex data into compelling stories will help influence decisions at every level. If you’re passionate about data, sustainability, and making a meaningful impact, this is your chance to help shape the future of water use. About You We’re looking for someone who thrives on turning complexity into clarity, an analytical thinker who’s driven by a passion for sustainability and the power of data to make a difference. You’ll bring experience in navigating large, intricate datasets and translating them into meaningful insights that inspire action. Your background includes delivering impactful projects and engaging with customers in ways that foster understanding and change. You’re confident presenting your findings to a wide range of audiences, making the technical feel accessible and the abstract feel tangible. With strong technical expertise, a flexible approach to problem-solving, and a collaborative spirit, you’ll be a key player in cross-functional teams, helping us shape smarter strategies and deliver measurable environmental impact. Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. About Us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business. We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG At a Glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our Benefits We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include: • Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays. • Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%. • Free access to local attractions. • A fantastic discount scheme, with savings on days out, shopping, travel and more. • Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members. • Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme. • Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. • Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription. This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked About Us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.