Software Technical Lead (Payment Infrastructure)

Location: Remote (Only EST & CST) Duration: 6 months contract (with possible extension) Job Description: Top 3 things looking when reviewing resumes. 1. Technical Experience/knowledge - Java/mainframe/.net, SQL 1. Leadership Experience 1. Ability to manage a project/application upgrade Responsibilities: • Possesses subject matter expertise (SME) to lead, drive, and analyze technical support services for company’s enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands. • Proactively monitors and completes work requests to ensure quality and timely completion; evaluates team's service offerings to ensure strategic alignment with partner's needs. Facilitates collaboration with larger tech community, partners and leadership to ensure successful resolution of all escalated issues. • Participates in the continuous improvement idea generation process (process simplification and automation); manages, vets, and tests the concept and design of changes and streamlines workflow to improve performance and delivery. • Analyzes the data, determines gaps, identifies next steps, resolves, and documents the resolution of most complex problems; notifies management of issues that could pose a risk to the bank as needed, work with vendors as needed. Anticipates and remediates problems before they occur. • Adheres to all company’s Policies and Standards, escalates exceptions or violations encountered and self-identified findings. May be responsible for operational monitoring, reporting and remediation of findings. • Demonstrates SME status for other technology teams. Possesses deep knowledge of LOBs supported and proactively collaborates to avoid negative impacts, ensuring success of their processes. • Embraces mentorship and training opportunities for self and mentors others. Inspires continuous learning in others. Encourages feedback and perspectives from all levels; receives and applies feedback from others. • Schedules, coordinates and facilitates strategic meetings with team members, peers, vendors and management. Owns and leads meeting, provides agendas, stays on task, manages timing, able to rephrase, ask probing questions and records outcomes and action items. • Defines, gathers, and analyzes metrics used to monitor health of product, process, and/or environment. Performs strategic analysis of metrics to identify trends and define course of action. Evaluates financial impact (i.e. resource and monetary costs) to make technical recommendations and presents business cases. Defines documentation standards for a product, process, and/or environment. Experience: • Basic understanding of at least one programming language (e.g. JavaScript, SQL, etc.) • 3+ years of application support experience, Payments Infrastructure preferred, ex. Check Processing, Returns, and Adjustments • Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability Skills: • Must be able to work with Product Owners and cross functional teams as a product team to achieve single goal • Experience with Jira/Jira Align, Agile/Scrum development methodologies, Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development • Must be able to work with different stakeholders to understand the business needs and requirements • Experience with troubleshooting and incident management and escalation • Ability to work with internal support teams, infrastructure vendor support teams, participate in projects, and work individually to accomplish tasks • Possess strong written and verbal communication skills Preferred Qualifications: • PMP Certification or prior Project Management experience • Prior experience as a Team Lead or leadership of a team Education: • Education/Certifications: Bachelor’s Degree or higher in Computer Science, Information Technology or related field or equivalent work experience required. Recruiter Details: Recruiter Name: Nil Mukherjee Recruiter’s email id: nil@ustechsolutionsinc.com JobDiva ID: 25-39135 About US Tech Solutions: US TechSolutions ( www.ustechsolutions.com)is global firm providing a wide-range of talent on-demand and total workforce solutions. We are an Equal Opportunity Employer and Prohibit Discrimination and Harassment of Any Kind. Disclaimer: This e-mail message may contain confidential information intended for a specific individual and purpose. If you are not the original intended recipient and erroneously received this message, please notify the sender and delete it immediately. Recipient also acknowledges that Disclosure, Copying, or Distribution of this message without permission of the sender is strictly prohibited.