SPLUNK ITSI Engineer

Role: SPLUNK ITSI Engineer Location: MUST be willing to work On location is Doral, FL Duration: 6+ month contract Work Authorization – USC only MUST HAVE Department of Defense SECRET CLEARANCE MOI: Skype hire We are seeking a detail-oriented and technically proficient Splunk ITSI Engineer to design, deploy, and manage our Splunk IT Service Intelligence (ITSI) platform. This role is critical in providing real-time visibility into the health and performance of IT services, reducing downtime, and enabling proactive incident management. The ideal candidate will have strong experience with Splunk core, a deep understanding of service monitoring, and a passion for delivering high-value insights to IT and business stakeholders. Key Responsibilities • Deploy and configure Splunk ITSI, including services, entities, KPIs, and glass tables. • Create and manage IT service models that map infrastructure components to business services. • Define and tune Key Performance Indicators (KPIs) to monitor system and service health. • Build Glass Tables and dashboards to provide real-time visualizations for various teams in the organization. • Implement episode review workflows to group related alerts and reduce noise. • Develop and apply anomaly detection models and baseline thresholds for proactive alerting. • Integrate ITSI with alerting and ITSM tools (e.g., ServiceNow) for automated incident response. • Install and configure MLTK (Splunk Machine Learning toolkit) • Build and train service adaptative thresholding • Collaborate with infrastructure, application, and other teams to onboard data sources and refine service visibility. • Monitor and optimize the performance and scalability of the ITSI environment. • Document architecture, KPIs, service definitions, and procedures. • Install and configure content packs Qualifications Required: • 2–5 years of experience in Splunk administration, with a focus on ITSI or service monitoring. • Proven ability to build and manage services, KPIs, and Glass Tables within Splunk ITSI. • Strong understanding of infrastructure and application monitoring, including logs and metrics. • Experience working with enterprise IT environments (e.g., servers, databases, cloud platforms). • Familiarity with ITIL concepts such as incident, problem, and change management. • Excellent troubleshooting, documentation, and communication skills. Preferred: • Splunk certifications (e.g., Splunk Core Certified Admin, Splunk ITSI Certified Admin). • Experience with ServiceNow or other ITSM tools. • Exposure to DevOps or SRE practices. • Knowledge of machine learning-based anomaly detection and predictive analytics. Thanks & Regards, Ranjeet Kumar Head of Recruitment PransuTech Solutions|www.pransutechsolution.com 101 continental ave, Canton, MI 48188 Email: Ranjeet@pransutechsolutions.com