SRE OPS Manager

Seattle, WA or Overland Park, Kansas Skills • Production support expertise with SRE Observability experience : • Proactive issue identification using observability tools. • Skills in using different monitoring & observability tools to track system performance • Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution • Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc. • Basic level of trouble shooting on every layer of the tech stack (Application, Database, Infra (Container platforms) and Network ) • Communication : Excellent communicator. Expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in these calls. • Flexibility to work in 24 X 7 environment • Technical expertise: • Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes • Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix • Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure • Analysis of issues via APM, NMON , Wireshark usage and analysis • Experience in UEM and synthetic monitoring set up • Optional skills: • ServiceNow (including AIOps, tools for Self-Heal and automated playbooks) • Development experience in some of the technologies -Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, My SQL and Mongo DB The profiles that we are NOT looking for: ·                 DevOps Engineers whose experience is limited to configuring tools for CI/CD, observability dashboard creation, Infra provisioning and Release management