Technical Business Analyst- Salesforce & EDI

About the Role: Our Client is automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The team needs a core technical BA who can work directly with highly technical customers, speak architecture and APIs, and produce crisp specs the dev/integration teams can build. What you’ll do • Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/serials, contracts). • Define and own API contracts for RMA creation/updates in Salesforce (request/response schemas, error codes, auth), partnering with MuleSoft and SAP integration teams. • Translate business flows into sequence diagrams, data mappings, and acceptance criteria; manage gaps and change requests. • Collaborate with the Integration (MuleSoft/CPI) team on EDI-driven flows (e.g., RMA/returns related transactions) and exception handling. • Validate designs hands-on in Salesforce sandboxes (query with SOQL, sanity-check data models, configure non-code artifacts when appropriate). • Prepare and run SIT/UAT: test scripts, data, defect triage; support cutover and hypercare. • Work directly with external technical partners/customers; handle terminology and deep-dive questions confidently. • Produce clear runbooks for partner onboarding (API keys/OAuth2, payloads, callbacks, retries). Must-have qualifications • 8+ years as a Business Systems Analyst with Salesforce; 4+ years focused on Service Cloud.. • Strong API literacy (REST/OAuth2); able to define payloads and non-functional requirements; fluency with Postman/Swagger/RAML. • Hands-on collaboration with MuleSoft (or similar iPaaS) on EDI-triggered integrations; understands upstream/downstream impacts. • Comfortable engaging architect-level stakeholders and external technical teams; excellent documentation and communication skills. • Solid data mapping skills and working knowledge of integration error handling, retries, idempotency, and monitoring. Nice to have • Exposure to SAP OTC/SD returns concepts and IDoc/X12 touchpoints (to collaborate with SAP OTC BSA). • Knowledge of CPI/PI/PO, reverse logistics, and partner portals. • Agile delivery (Jira/Confluence), experience in large global, enterprise environments.