Information Technology Business Analyst

Role: IT Business Analyst Location: New York, NY(Hybrid role) Duration: 6+ Months Contract Essential Duties: • Work closely with Trading desks to establish a trust relationship with traders • Responding to user inquiries and support requests related to IT applications, ensuring timely and effective resolution of issues. • Logging, tracking, and managing incidents reported by users, ensuring they are resolved or escalated appropriately. • Collaborating with traders and other stakeholders to gather and document business requirements for application features and • enhancements. • Conducting testing of new features, bug fixes, and system updates to ensure they meet business requirements and function • correctly. • Providing training to users on application functionalities and creating user guides or documentation to assist with application • usage. • Working closely with IT Development teams to communicate user requirements, prioritize issues, and facilitate the • implementation of new features or enhancements. • Monitoring the performance of IT applications to identify and address any issues that may affect user experience or operational • efficiency. • Providing regular updates on the status of incidents, requests, and ongoing projects to stakeholders and management. • Engaging with Front Office teams to understand their workflows, gather feedback on application usage, and identify areas for • improvement. • Ensuring that all support activities are conducted in compliance with internal policies and industry best practices Skill: • Experience in IT business analysis and/or IT Support Analyst functions for Front Office in the Finance industry • Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate • Derivatives and term structures, Credit bonds, CLO…) and their trade workflows. • Knowledge and experience in one of the following: • Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…) • Credit Markets Trades and booking gateways • Structured products trades and workflows • Pricing, P&L and Risk management • Equity and Credit Instrument Data Referential (Listed Derivatives, Securities, Indices, and ETFs), RIMES of similar • applications. • Knowledge of SQL is a plus • Strong communication skills.to effectively support the needs of the Front Office teams • Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications • Strong customer service focus • Strong analytical and problem-solving skills • Detail oriented with the ability to multi-task • Strong interpersonal and organizational skills • Knowledge in Agile practices and methodologies is a plus